vegawin Platform Privacy Notice

This page describes what we collect when you use vegawin and how we keep that data protected. We collect personal information to verify your identity, process payments, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to secure all transactions.

Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. We are transparent about how we use your information and give you control over your account data. This notice applies to all users of vegawin, whether you access our platform via web browser or mobile app.

If you have questions about our privacy practices, contact our support team. We respond to data requests within standard business hours in Indonesian and English.

What We Collect on vegawin

Account Information

When you open an account on vegawin, we collect your name, email address, phone number, and date of birth. We also collect your residential address and, for verification purposes, a copy of your national ID (KTP), passport, or driver's license. This information is required to comply with anti-money-laundering (AML) regulations and to prevent fraud.

We store this information securely on encrypted servers. Only authorised vegawin staff can access your account data, and all access is logged. We do not share your personal information with third parties except where required by law or to process payments through our partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Transaction and Payment Data

We collect information about every deposit and withdrawal you make on vegawin. This includes the payment method used, the amount, the date, and the status of the transaction. We retain this data for accounting, fraud detection, and regulatory compliance purposes.

Payment information is tokenised — we do not store your full card number or bank account details. Instead, we store a secure token that our payment processors use to process future transactions. Your actual payment credentials are held only by our payment partners and are never stored on our servers.

Game Activity and Betting Records

We record all game activity on vegawin, including live-dealer table sessions, slot game rounds, and sportsbook interactions. This data includes the games you played, the amounts wagered, the outcomes, and the timestamps. We retain this data to resolve disputes, detect fraud, and ensure game fairness.

Live-dealer table sessions are recorded on video. We retain footage for a standard retention period to allow for dispute resolution. If you request a review of a specific hand or round, we can retrieve the video and provide evidence.

We at vegawin prioritise data security and transparency, ensuring your information is protected and used only for legitimate operational purposes.

Device and Usage Data

We collect information about the device you use to access vegawin, including your IP address, browser type, operating system, and device identifier. We also collect data about how you use our platform — which pages you visit, how long you stay, and which features you interact with. This data helps us improve our platform and detect suspicious activity.

We use cookies and similar tracking technologies to remember your preferences and to analyse platform usage. You can disable cookies in your browser settings, though this may limit some platform functionality.

Account data

Name, email, phone, address, ID document. Required for account verification and AML compliance.

Payment data

Deposits, withdrawals, payment method. Tokenised; full card/bank details not stored on our servers.

Game records

Bets, outcomes, timestamps. Retained for dispute resolution and fairness verification.

Device data

IP address, browser, OS, device ID. Used to improve platform and detect fraud.

Our vegawin Data Practices

How We Use Your Data

We use your data for several purposes. First, we use it to verify your identity and comply with regulatory requirements. Second, we use it to process your deposits and withdrawals and to manage your account. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity.

We also use your data to provide customer support, resolve disputes, and improve our platform. We may send you emails about account activity, security alerts, or platform updates. You can opt out of marketing emails, but we will continue to send you transactional emails about your account.

Third-Party Processors

We share your data with third-party processors who help us operate vegawin. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, and analytics services. We require all processors to maintain strict confidentiality and to use your data only for the purposes we specify.

Our servers may be located outside your jurisdiction. By using vegawin, you consent to the transfer of your data to countries outside Indonesia if necessary for platform operations. We maintain the same level of data protection regardless of server location.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within standard business windows. You can also request that we delete your account and associated data, subject to legal retention requirements.

If you believe we have misused your data or violated your privacy rights, you can file a complaint with our support team or with the relevant data protection authority in your jurisdiction.

Data Retention

We retain your account data for as long as your account is active. After you close your account, we retain certain data for legal and regulatory purposes — typically for a period of five to seven years. Transaction records are retained to comply with financial regulations. Game records are retained to resolve disputes and verify fairness.

If you have specific questions about how long we retain particular data, contact our support team. We are available during standard business hours in Indonesian and English.